Frequently Asked Questions

Still have questions?

Review the FAQ or reach out to Chef Meg anytime:
843-481-2790 or meg@southernsirenchs.com.

Ordering & Booking

  • Visit the Menu tab and click the link to our online ordering page, or visit https://www.restaurantcateringsystems.com/southernsiren. There, you can create an instant quote or submit an online order.

    You will receive a catering ticket once you have submitted an order with your payment information. Your card will be pre-authorized the day before your booked order and charged the evening of your delivery/pickup date.

    If you need assistance, call 843-481-2790 or email me, Chef Meg, at meg@southernsirenchs.com – I am happy to input the details for your quote/order.

  • Southern Siren requires a minimum of three days (72 hours) in advance for all online orders (contract signed and credit card information provided). This policy affords Chef Meg time to source local ingredients and thoughtfully prepare time-intensive meals for all orders.

  • Yes — $250 is the minimum order requirement. Most menu items require a minimum of 8 servings for online orders.

  • All orders must be paid via credit card or Venmo. Southern Siren accepts Visa, Mastercard, American Express, and Discover cards.

  • If the order is cancelled more than 3 days (72 hours) prior to the scheduled drop-off/pick-up, the client will receive a 50% refund or 100% credit (no expiration date).

    Orders cancelled fewer than 3 days (72 hours) prior to the scheduled drop-off/pick-up will not receive a refund.

    Southern Siren retains the right to  offer credit at its discretion.

  • Final order quantities are due at booking. Increases may be accommodated based on availability. Reductions within 3 days will not be refunded.

  • If you see a pop-up like this, that means that Southern Siren is fully booked or unavailable for your requested date/time. Please reach out to Chef Meg at meg@southernsirenchs.com if you have any questions about availability.

Pick-up & Delivery

  • Southern Siren is located at 2353 N Hwy 17 in Mount Pleasant, South Carolina, across from Boone Hall Farms. You’ll see our sign at the entry/parking lot.

    Southern Siren offers pick-up and delivery services for the greater Charleston area. Delivery is available for an additional fee, based on availability:

    • $30 – Mount Pleasant, Sullivan’s Island, Isle of Palms

    • $50 – Downtown Charleston, Daniel Island, West Ashley and North Charleston (inside 526), James Island (North of Harborview & Central Park Rd)

    • $75 – James Island (South of Harborview Rd), Folly Beach, Johns Island (east of Bohicket Rd/north of River Rd), West Ashley (outside of 526/south of Bees Ferry)

    • $100 — North Charleston (outside of 526), Summerville, Hanahan, Goose Creek, Ladson, Kiawah Island, Seabrook Island, Wadmalaw Island, Rockville

  • Yes! Disposable serving ware, utensils, napkins, and packaging are available upon request.

  • We do not offer private chef or in-home cooking services. All orders are either picked up or dropped off as ready-to-eat or reheat, based on your confirmed order preferences.

Miscellaneous

  • Southern Siren strives to do our best to accommodate many dietary needs, including vegetarian, vegan, gluten-free, and dairy-free requests. All allergies and restrictions must be communicated in advance on your online order under “Special Instructions”

    While Southern Siren takes food safety seriously and follow strict handling procedures, our shared kitchen may process common allergens, and we cannot guarantee a completely allergen-free environment.

  • Southern Siren proudly sources ingredients from a combination of trusted local farms, food purveyors, and grocery stores, including:

    • GrowFood Carolina

    • Palmetto Tide Shrimp

    • Marsh Hen Mill

    • Edisto Gold Honey

    • Anson Mills

    • Olinda Olives & Olive Oil

    • Fresh Market, Whole Foods, Publix, Harris Teeter, Costco

    Whenever possible, we prioritize seasonal, locally grown products. All ingredients are obtained from approved sources and handled in accordance with South Carolina Department of Agriculture (SCDA) food safety regulations.

  • No, Southern Siren is neither licensed nor insured to provide any type of alcohol. Please reach out to Chef Meg for a recommended provider close to your location.

  • Yes, based on availability and menu specifications. Please reach out to Chef Meg with information about your event and she will respond based on capacity.

  • Tipping is never expected and always appreciated. Southern Siren is proud to donate 20% of ALL received tips to a rotating local nonprofit on a monthly basis.

  • Yes. Southern Siren offers a 10% discount for qualified schools and nonprofit organizations. Delivery and taxes are excluded. Proof of nonprofit or school status may be required, and discounts are subject to availability and date restrictions.